Refund policy
Returns & Refunds
We want you to be completely satisfied with your Shawo Suede purchase. You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be in its original condition: unworn, unused, undamaged, with all original tags attached and, where applicable, in its original packaging. Proof of purchase is also required.
To request a return, please contact us at export@shawosuede.com before sending the item back. Returns sent without prior authorization may not be accepted.
Once your return request has been approved, we will provide you with the return instructions and the appropriate return address.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so that we can review the issue and provide an appropriate solution.
Custom & Personalized Products
Products made specifically to a customer's requirements, including personalized, customized, or made-to-order items, may not be eligible for return unless they are defective or incorrect. This does not affect any mandatory rights you may have under applicable consumer law.
Sale Items & Gift Cards
Unless otherwise required by applicable consumer law, final-sale items and gift cards are not eligible for return.
Exchanges
If you would like a different size, color, or style, please contact us. Where an exchange cannot be processed directly, the original item may be returned and a new order placed separately.
European Union – 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable law and any statutory exceptions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed after approval. Your bank or card issuer may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us at export@shawosuede.com.
Contact
For any questions regarding returns or refunds, please contact:
Shawo Suede
Email: export@shawosuede.com